Graduate Technical Support Engineer

Location Nottingham, Nottingham, England
Job Type Permanent
Salary £20000 - 24000 per year Full Product Training
Reference OR/12092916

Role – Graduate Technical Support Engineer

Location – Nottingham

Salary - £20,000 to £24,000, With Full Product Training

Hours – Monday to Friday, 8:30am to 5:30pm

The Business

Our client is one of the UK’s largest designers and manufacturers of Printing and Labelling systems for the Food and FMCG sectors. The business has achieved on average 8% - 10% year on year growth over the last decade and have been steadily expanding their Service Team as a result of their increasing customer base.

With 12 Field Service Engineers spread out across England, they are now looking to add in three additional Field based Engineers, plus 3 additional Technical Support Engineers.

The Role

The Technical Support Engineer will be based at the business’ main Repair Facility in Nottingham and will be dealing with incoming Warranty calls from their customers. The Technical Support Engineer will be required to perform over the phone diagnostics of faulty equipment and either attempt to guide their Customer’s Engineer through the repair process or arrange for one of their own Field Service Engineers to attend site. The Technical Support Engineers also have the ability to log onto the machines remotely to aid in the diagnosing of faults.

As part of the training and induction program, all new Technical Support Engineers will spend their first two weeks in their Repair Centre working alongside the Repair Technicians to get a first-hand understanding of how their various machines work and how to repair them. There will also be a week spent out on the road with one of the Senior Field Service Engineers shadowing them on their repair jobs to gain further hands-on experience and knowledge of the products.

The Candidate

Thanks to the extensive training this role is ideally suited for someone who has recently completed a degree or apprenticeship in Electrical or Mechanical Engineering, and who is looking to make a career within Engineering.

To be considered for this position you must have:

  • A recognised Engineering Qualification
  • Willing to learn
  • Excellent Telephone and Customer Service skills.

ATA Recruitment is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
ATA Recruitment specialise in recruiting the best technical and engineering talent and providing complete workforce solutions to help build and maintain infrastructure and transportation for a wide range of UK clients - for more opportunities like this one, visit our website
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