Controls Service Engineer – North UK (with Possible Nationwide Travel)
Salary: £50,000–£55,000 + overtime
Benefits: Car allowance or van, expenses, training, pension, 22 days holiday + lieu days, laptop & phone
About the Role
We are looking for an experienced Controls Service Engineer to join our growing service support team. This position is primarily home-based and focused on remote technical support, with occasional travel across the UK for on-site fault resolution. A significant portion of the role involves providing reactive assistance for control system issues, supported by a rotating out-of-hours call schedule.
This is a service-only position—ideal for an engineer who enjoys troubleshooting, problem-solving, and supporting customers with complex automation challenges.
Key Responsibilities
- Provide technical assistance for control system faults and breakdowns via phone, email, and remote access tools.
- Diagnose and resolve issues on Siemens PLCs (TIA Portal), HMIs, and associated automation equipment, including SEW hardware.
- Attend customer locations for corrective maintenance when problems cannot be resolved remotely.
- Produce clear and detailed service reports covering work undertaken, observations, and recommendations.
- Maintain high standards of safety and compliance during all site visits.
- Offer feedback to internal engineering teams to support continuous improvement of control systems and service processes.
Working Pattern
Standard Working Week Remotely Based
- 08:00 – 17:00, Monday – Friday
- Planned service visits and PPM activities
- Training on new or ongoing projects
- Engineer development and skills training
Out-of-Hours Call Out (fortnightly)
- Nights: 18:00 – 06:00 (WFH, remote support, site visits only if remote fix is not possible)
- Days: 06:00 – 18:00 (WFH, remote support, site visits as required)
Required Skills & Experience
- Strong proficiency with Siemens TIA Portal, including S7 PLCs and HMI systems.
- Solid background in industrial electrical systems, including panel wiring and fault finding.
- Experience delivering remote technical support and on-site service within industrial or manufacturing environments.
- Confident in diagnosing, analysing, and resolving automation issues independently.
- Excellent communication skills and a proactive, customer-focused approach.
Benefits Package
- Competitive salary with overtime opportunities
- £5,000 annual car allowance or company van for work use
- Mileage, accommodation, and subsistence fully covered when travelling
- Car allowance paid after successful 3-month probation if van option selected
- Company laptop and mobile phone
- Pension and standard company benefits
- 22 days holiday, plus a day in lieu for any bank holidays worked
- Ongoing technical training and professional development
ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
